Hyster enjoys a unique relationship with all our customers. We try to create complete customer satisfaction created through world class production. Our objective is to anticipate the needs of every client in addition to address them with lift trucks that deliver the performance, the reliability and the value which they truly demand.
At Hyster, we believe in starting with the customer. We annually perform focus groups and provide an on-going voice of customer research both on-line as well as in the field. We have more than 400 design engineers to translate that input into intelligent designs by implementing our thorough review gate process. Advanced tools and virtual prototype builds help make sure that the best machine practices come together. Other advanced tools like virtual prototype builds and dynamic modeling help to shorten our product development cycle. We enjoy giving our clients a competitive edge.
All of our equipment are subjected to physical, environmental and virtual tests, in order to ensure the lowest ownership cost and total dependability. Not only do we test against our own standards, but we are also continually testing against the competition's products. Our final tests take place in real-world customer applications so as to make sure that our products have met our strict standards.
Demand-Flow Manufacturing Which is Lean and Smart
Our world-class manufacturing at Hyster is driven by Demand Flow Technology or DFT. Every aspect of plant operation is driven by DFT lean manufacturing principals toward a single goal: to provide total customer satisfaction and flawless quality 100% of the time, all the time.
Total Quality Each Time
To initiate excellence from the start, Hyster uses an integrated Manufacturing Execution System or MES. The job of the MES is to manage production flow. The MES coordinates line activities like quality verification and part sequencing. It also uses quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits during each and every shift. These audits really hold every employee accountable for consistent quality, along with the 5s workplace organization in place to help us achieve it.
Hyster provides a range of high quality features as standard with all our products. By remaining dedicated to our focus on safety and quality, and by being innovative from beginning to end, we deliver several of the best material handling machinery on the market. These are just a few of the reasons Hyster has become a leader in the business.